Product View
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Chatbots are for people interested in our hiring process and company culture.
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We want the chatbot to ask the same questions as on our website (typical basic questions)
Reason
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By providing multiple means to learn about our hiring process, basic questions, and company culture, we can attract potential and talented candidates
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Because promoting our company culture may make them strongly decide to apply to our company
Our challenge
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The U.S. has many competitors and fintech startups, making it difficult to recruit the best and brightest
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According to a survey, 24% of people have worked for the same company before
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Therefore, we need to appeal to people who have previously worked for our company
Challenge 1:
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Create a flowchart - gather frequently asked questions into a page and create a hierarchy: (1). basic questions (2). application process and how to apply (3). The company culture. so, many branches can be created from the basic questions
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The main goal is to showcase the company culture, so the company culture is the main purpose of the flowchart
Challenge 2:
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To engage users, you need to display the quick reply button "question related to you" next to the answer
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A quick reply button makes it easy for users to find the next question
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Emojis make it easy to get user feedback
Having quick reply buttons
"question related to you"
Emojis make it easy to get user feedback
The key takeaways from this project:
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This chatbot project is about showcasing the company culture to attract the best talent and to help people who want to apply for positions at Mastercard. I also felt that the chatbot had a great ability to help people within the company.
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Because as a large organization, getting the right information is not always easy. Internal training, benefits, community roles, etc...
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So our next goal is to use LLM to create chatbots to help people who want to talk to us or ask complex questions. using AI technology as a tool, we can help people who want to work efficiently and effectively.